With Smith College: AI-Driven Casework Classification
January 1, 2026
Smith College: Robbie Do, Gabriela Eastwood, Anabel Fletcher, Kate Flöer, Yuzhang Fu Team Civic: Julian Trajanson, Megan Blackwood, and Jon Kokot
Video: Better Constituent Casework Through AI
What's Covered:
How casework can be automatically classified and prioritized at intake
How staff can query historical casework and office archives using AI
What actually works (and doesn’t) when deploying AI in government environments
